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2017 warehouse relocation

IMPORTANT. The Olfactik warehouse is currently relocating and will be closed between 9th March 2017 and  30th April 2017. Please note that any orders place during this time will not be fulfilled. Apologies for any inconvenience caused. 

 
Ingredients colour key


Top notes

Heart notes

Base notes




Spicy

Woody

Fruity

Fresh

Citrus

Herbal

Coniferous

Balsamic

Aldehydic

Gourmande

Floral

Green

Animalic

Leather & Tobacco

Mossy & Earthy

Amber
 

Terms & conditions

Our terms and conditions


Placing your order

 

1. Orders can only be placed through our website.

 

2. Orders are processed the same day they are received. We cannot guarantee despatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order. 

 

3. International orders will need to be confirmed before the order is processed. 

 

4. Due to the volatile nature of the essential oil market, price commitment is made on the placement of order only. We endeavor to ensure accurate pricing on our website. We will do our best to notify our customers of discrepancies due to changes in prices. 

 

5. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings. 

 

6. If any item is short delivered and has been charged for, Olfactik will be more than happy to cover the cost of freight in sending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available. 

 

Method of payment

 

1. All orders must be paid for prior to shipping. 

 

2. We accept Paypal, Visa/Delta/Electron, MasterCard/Eurocard, Discover, American Express, Switch/Maestro, Solo.

 

Prices and local taxes 

 

1. All prices are quoted in UK Pounds Sterling. Prices quoted on our website do not include VAT. 

 

2. Orders outside of the EU do not incur VAT, however there may be import duties and taxes applicable to the destination of shipment that Olfactik cannot be responsible for. If you have questions about these charges please contact your local customs office. 

 

3. All prices are quoted ex-works and do not include shipping and transportation costs. 

 

Order cancellations

 

1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.

 

Shipping

 

1.  Olfactik will arrange freight through our carriers for you unless you require shipping through your own courier. If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national / international account number and UK contact details of your courier in the Special Instructions/Comments sections with your order. 

 

2. Freight calculation is based on weight, volume and destination. We are happy to provide freight quotes before processing payment if requested at the time the order is placed. 

 

3.  Olfactik does not charge handling or packing fees unless special legal or specification documents are requested. 

 

4. Alternative shipping methods can be arranged at the customers risk. Olfactik takes no responsibility for any items lost or damaged or any damage that occurs during alternative shipping methods. 

 

5. All orders must be checked and any discrepancies notified to Olfactik immediately upon receipt. 

 

6. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched. 

 

Returns policy

 

1. Any discrepancies must be reported within 7 days of receiving your order. No returns or exchange will be allowed after 7 days from receipt of your order. 

 

2. Any problems reported after 7 days which are not the fault of Olfactik will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months. 

 

4. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse. 

 

5. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly. 

 

Product liability

 

The stability and nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. This is beyond our control and we strongly recommend lab tests prior to commercial runs.  Olfactik cannot accept any liability in this regard .

 

Disclaimer

 

The information contained in this website is obtained from current and reliable sources. Olfactik provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy. This website summarises our best current knowledge of the health and safety hazard information of the product.

 

This website is thus, intended only as a guide to the appropriate precautionary handling of the material by properly trained personnel using this product. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose. As the ordinary or otherwise use(s) of this product is outside the control of  Olfactik, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

 

Olfactik expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Olfactik as to the fitness for any use.

 

The liability of  Olfactik is limited to the value of the goods and does not include any consequential loss. Olfactik shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon. 

 

Olfactik shall not be responsible for any damages resulting from use of or reliance upon this information. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

 

Manufactured ingredients discalimer

 

As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, Olfactik reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers. Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.